Here is What You'll Learn
How to get those price shoppers across the line
Including how to answer the phone and how to follow up your customers
Focus your sales pitch
What you should focus on when explaining your service to the customer
Real life examples from a real business owner
All content is from our own business we built from nothing to a $1.6 million per year turnover for carpet and upholstery cleaning
Increase your return per job
How we increased our average job price to $520 and how you can do it too!
About Garry Carroll
With over 20 years in the cleaning and restoration industry Garry Carroll has developed his expertise and knowledge base through training and his personal desire to embrace new technology and cleaning and restoration techniques.
Structural drying training through Steve Swan IICRC, Kurt Bolden/Rachael Adams- Hydra lab IICRC, Chuck Dewalt American Drying Institute ADI, Robert Spencer British Damage Management Association BDMA, Ernie Storer Inject-dry Systems, A Master Textile Cleaner and Restorer through the IICRC, Master Rug Cleaning Technician training through Aaron Groseclose and Ellen Amirkhan. Trained with Bridgepoint systems and Piranha marketing.
Together, Garry Carroll and Lorelle McCulloch successfully operated and managed one of the largest Cleaning & Restoration companies in South East Queensland, Australia during 1995-2015. Building the business from 1 vehicle to the largest business in the industry in South East Queensland.
Read more about Garry's business career and training portfolio on our website.
We offer our customers real life knowledge & experience which enable you to change your thinking on how you can improve your customer experience which will improve your business.